Legal Notice and website privacy

This website is owned by VEOLIA SPAIN, S.L., (hereinafter VEOLIA), a Spanish company with tax ID code (CIF) B 63152664 and registered office at Calle Serrano Galvache, number 56, Edif. La Encina, 28033, Madrid.

On this website, you can find information about VEOLIA SPAIN, S.L. as well as other companies of the VEOLIA GROUP IN SPAIN (subsidiaries and other investee companies) and links to pages and platforms of these entities.

Anyone who accesses and uses this website becomes a "user" and, as such, accepts these general terms and conditions fully and without reservations, as well as the specific conditions that may, where appropriate, complement, modify or substitute the general terms and conditions in regard to specific services and conditions of the website.

Access to the website

The website is accessible 24/7, except during maintenance periods. VEOLIA cannot guarantee that the website will always be operational. Likewise, it is not liable for the effects of force majeure, breakdowns or technical problems affecting the hardware, programs and software or the Internet, which may cause the service to be suspended or interrupted. VEOLIA is not liable for delays, difficulties of use or incompatibility between the current website and the user's files, browser or any other program used to access the website.

The website is available free of charge (excluding the costs of connecting to the website which are paid by the user).

General terms and conditions of use of the website

Object

These general terms and conditions regulate the use (including access, creation, editing, modification and removal) of this website, which belongs to VEOLIA, including the content and services provided through said website. Any individual accessing this website is considered a "user" and expressly, automatically and voluntarily accepts the general terms and conditions that are applicable at all times of access to said website, and the specific conditions that in some circumstances may be applicable.

VEOLIA reserves the right to modify, at any time, without consultation and without the need to provide advance warning, the structure and design of the website, to change or remove services or content and to change the conditions of access and/or use of the website.

Use

The user is aware of and accepts that they have sole liability for their use of this website, and the use of the website for illicit or harmful purposes to VEOLIA or any third party is prohibited. Throughout their use of the website, the user undertakes not to engage in any behaviour that may be detrimental to the image, the interests and/or the rights of VEOLIA and/or third parties or that could damage, disable or overload the website, or that could prevent the normal use of the website in any way.

VEOLIA will adopt security measures that are considered adequate for detecting the existence of viruses. However, the user should be aware that the security measures of online IT systems are not entirely reliable, and VEOLIA cannot therefore guarantee the non-existence of viruses or other elements that could cause changes to the IT systems employed by the user or to their electronic documents and files contained in these.

Industrial and intellectual property rights

All of the information contained on the website (images, graphic design, source code, design, browsing structure and databases) are the property of VEOLIA.

Operating rights for this website and any of its content, elements and specifically the rights of use, exploitation, distribution, transformation and public communication will at all times remain, exclusively for the legally anticipated period of validity of said industrial and intellectual property rights and on a global level, the property of VEOLIA. This includes any improvement, adaptation, translation or perfecting of any of the content, elements or other material created, edited and/or amended by the user. The user may not use trademarks registered by VEOLIA, commercial names, designs, know-how or any other distinctive symbol of VEOLIA without its prior express consent.

The user’s name may not change or reproduce this information in part or in full without the express prior consent of VEOLIA. This includes but is not limited to the following points:

• The user is not authorised to withdraw, avoid or manipulate the copyright or any other data identifying the rights of VEOLIA, or any other protection mechanisms.
• The user is not authorised to remove, decompile or invert the databases in which the website information is contained. All of the information on the website is protected by copyright. The unauthorised use of the information contained in this website, its resale or any damage to the intellectual or industrial property rights of VEOLIA shall invoke the legally established responsibilities. The brands (distinctive signs and logos) that appear on the website are owned exclusively by VEOLIA and are duly registered or in the process of registration. The names of other products, services and companies that appear in this document or on the website may be brands or other distinctive signs registered by their respective and legitimate owners.

Legal disclaimer

VEOLIA accepts no liability for loss or damage resulting from the use of the content of its website. In particular, VEOLIA accepts no responsibility for the content or the status of links contained in this website that may take the user to other websites and pages managed by third parties. VEOLIA accepts no responsibility for the content or the status of said websites and pages. Access to these via this website does not imply that VEOLIA recommends or endorses the content of said sites. VEOLIA accepts no liability for technical faults in the service provided by its server centre or by the communication networks, or for problems caused by the incorrect operation or use of browser versions that are not optimised. Access to the website and whatsoever use that may be made of the information on the site is the sole responsibility of the user. VEOLIA will not be held responsible for any consequence, damage or loss that may result from said access to or use of the information. VEOLIA accepts no liability for possible security errors that may occur or possible damage that may be caused to the user's IT system or the files or documents stored in this, due to the presence of a virus on the user's computer used for connecting to the services and content of the website, to a malfunction in the browser or to the use of non-updated versions of the browser.

Hyperlinks and linked websites

The provision of a hyperlink in no case implies the existence of relations between VEOLIA and the owner of the site or the web page on which the hyperlink appears, nor the acceptance or approval by VEOLIA of its content or services. VEOLIA reserves the right in all cases to block or remove any hyperlink to its website at any time, particularly where there is suspected illicit activity or content involving the website on which the hyperlink appears.

The VEOLIA website provides the user with hyperlinks or technical devices for linking (e.g. links or buttons) that give the user access to Internet sites or portals that belong to or are managed by third parties (linked sites). These tools are provided solely for the search for and access to information, content and services available on the Internet. VEOLIA neither offers nor markets the information, content and services available in the linked sites either itself or through third parties, nor does it endorse, supervise or control the content and services or any other material of any type on these sites in any way. By using these sites, the user accepts sole responsibility for browsing through these sites.

Applicable legislation

These General Terms and Conditions are governed by Spanish law.

1. DATA CONTROLLER

The Data Controller for this website aqua.veolia.es is VEOLIA SPAIN, S.L. (hereinafter VEOLIA), a Spanish company with tax ID code (CIF) B 63152664 and registered office at Calle Serrano Galvache, number 56, Edif. La Encina, 28033, Madrid.

2. PURPOSE OF THIS WEBSITE

You do not need to provide us with any personal data or register as a user if you simply want to visit the website and browse through its different sections.

This website provides technical infrastructure for other VEOLIA GROUP COMPANIES IN SPAIN. This website acts exclusively as a selection and redirection page. Its sole function is to allow the user to select a municipality from a list and be automatically redirected to the official website of the company managing the water service.

VEOLIA has no control over the data you provide on the destination site. Each company is responsible for its own privacy policy and data processing. We recommend that you carefully read the privacy policy of the site you are accessing before providing any personal information.

3. DATA WE COLLECT

This website does NOT request or collect personally identifiable information (name, email, phone, etc.). Only the minimum technical data necessary for the operation of the website can be collected:

• IP address (temporarily in server logs).
• Browser type and device.
• Date and time of access.

This data is stored anonymously and used exclusively for:

• Ensuring the proper technical functioning of the site.
• Anonymous usage statistics.
• Security and fraud prevention.

Legal basis: Legitimate interest (Art. 6.1.f GDPR) for the maintenance and security of the website.

For detailed information about which cookies we use and how to manage them, please see our Cookie Policy.

4. REDIRECT TO THIRD-PARTY SITES

By selecting a company from the list, you will be automatically redirected to that company's official website. From that moment on, the terms and conditions of use as well as the privacy policy specifically established for that third-party website will apply.

5. DATA RETENTION

The mentioned technical data (server logs) are retained for the maximum period necessary to fulfill the required functionality and will subsequently be deleted automatically.

6. USER RIGHTS

Although this site does not collect personally identifiable data, you have the following rights recognised by data protection regulations:

• Access: Request information about registered technical data.
• Rectification: Correct inaccurate data.
• Erasure: Request data be deleted.
• Restriction: Request the restriction of processing.
• Opposition: Oppose the processing of the data.
• Portability: Receive your data in a structured format.

To exercise these rights, you can send an email to the following email address: dpo.es@veolia.com.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

7. SECURITY

We have implemented the appropriate technical and organisational security measures to protect information against unauthorised access, loss, or alteration.

8. MODIFICATIONS

We reserve the right to modify this Privacy Policy. Any changes will be posted on this page with the corresponding last update.